On Demand webinar

On Demand Webinar

Combat Insurance Claim Fraud: Reduce False Positives with GenAI & Graph

4/25/24 11:00

CST

UX & Design

Revolutionizing user experiences at the intersection of data & design

Transform usability and usefulness to build products that drive revenue and customers love using. Adopting a full-stack approach to design intuitive and effortless interfaces, we craft the right thing, beautifully.

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How we do it

Full-service UX and Design

From discovery to fully working product, we adopt a comprehensive approach incorporating customer experience (CX), user experience, and exceptional design. Our UX teams connect you with your target market and expert users to drive real competitive advantage.

UX Assessments

Assess existing product interfaces with tried and tested methodologies to guarantee we keep what works, fix what’s broken, and innovate entirely new experiences.

UX Modernization

Deploy the latest thinking and best practices to implement smooth and effortless experiences and modernize how you surface your data to users.

UX for Complex Data

Our UX and data engineering expertise means we are highly skilled with vast datasets in highly regulated and challenging environments.

UX Prototyping

From data-driven prototypes to streamlined click-through design interfaces, we know how to pick the right path and evaluate the most effective next step for your product.

AI-Driven Experiences

Harness the latest developments in retrieval-augmented generation, artificial intelligence, generative AI and machine learning to create first-class experiences for all users.

Mobile Experiences

Deliver first class moments across all platforms to extend your innovation beyond the enterprise and into the hands of your expert users and customers on the move.

Complex Data Visualization

We turn complex and/or disconnected data into interactive and explainable interfaces that tell a powerful story and reduce cognitive load on your expert users.

User Research

Focus groups, front door tests, surveys and in depth interviews to collect validated feedback to inform your innovation roadmap.

See it in Action

Our work in UX and Design

Industry-defining marketplace designed to disrupt the telco industry and increase revenue

Seeking to revolutionize how telcos design and provision mobile device plans, our client envisioned a groundbreaking new product. The product allows carriers to interact with real-time user data, create new plans, analyze plan performance, monitor customer behavior and adapt rapidly to shifting market demands. The client needed support in bringing this pioneering platform to life.

Expero Solution

Tasked with building an integrated product leveraging multiple, disparate datastreams, Expero’s UX and Design teams set to work defining a useful and usable frontend for all users. Solving a hugely complex problem, our client recognized the potential of our expert teams and asked us to support in building the platform, too.

Results

Innovation - The platform has eliminated weeks of back-and-forth with IT to develop, test, and deploy plans. Its flexibility and intuitive GUI empower customers to self-serve, experiment, and adapt in real time while reducing costs, and minimizing churn.

UX/UI/CX - Our UX teams designed and created an intuitive frontend to an incredibly complex backend for telcos to effortlessly interact with and gain deep insight into plan performance and churn risk to inform decisive action. The new platform allows telcos to curate plans in weeks rather than months.

Custom Software Development - Bringing such an innovative idea to life took a full-stack software development approach. Our data and software engineers crafted the highly flexible platform from the ground up, making it easy for telcos to build new plans and better serve their customers.

View the Case Study

Outcomes

Innovative and Intuitive Experiences that drive business value

Whether you need to drive revenue, improve customer acquisition, cut costs, or increase process velocity, we stay true to your objectives and get it done. Fast. Working hand in hand with engineering and product teams, our UX and design experts ensure we build the right thing, designed for the right people, with the right functionality, at scale.

Elevate Adoption

Use cutting edge technology to improve usability and surface value to users. Our UX and design teams rigorously test and optimize to make everything as intuitive as possible for users and make user adoption inevitable.

Modern Interface Design

Empower your expert users to access what they need however they need it and delight customers at every touchpoint. We have decades of experience building enterprise platforms complete with configurable front ends to make sense of complicated datasets for all users.

Full Strategic Roadmap

Chart your long-term product development and draw up executable plans to get you there. Our UX and product experts have designed hundreds of delivery roadmaps for entire product suites, focused on business value at scale, for organizations of all sizes.

Drive Revenue Growth

Craft exemplary experiences that keep your customers happy and coming back for more. We help our clients build market-leading platforms and experiences that minimize churn while optimizing acquisition to drive growth.

Our Process

How we work with you

With rigorous and dependable operating procedures battle-tested in complex environments, we hit the ground running and drive innovation fast. Whether waterfall, Lean Agile, product-led or hybrid, our cross-functional teams are your strategic partners at any stage of innovation, collaborating deeply and remaining focused on delivering your business outcomes with ruthless efficiency.

Learn more about our process

Discovery

We conduct deep research and validation to ensure we understand your challenges and identify precisely what’s needed to achieve your business goals.

Solve for Complexity

Ideas are turned into concepts and road maps to zero in on the right path forward and tackle complexity early.

UX Design

What good is a beautiful product if your users don’t use it? Our UX teams rigorously market-test ideas and innovation to guarantee a product that’s both useful and usable.

Software Innovation

From product selection to bolt-on software accelerators and everything in between, we'll create the foundation for a market-leading product primed to scale.

Software Development

Focused on delivery and implementation, our teams will execute a solution that drives your business forward and solves problems for end-users.

Delivery

Once launched, we'll set you up for ongoing success with a custom-tailored training and onboarding plan. Complete with support and maintenance, we keep you operating at full speed.

Our Insights

Learn more about our work

Explore all insights

Jetpack AI Assisted Analytics Module

Expero’s Jetpack AI Assisted Analytics Module is an innovative solution designed to elevate the approach to data analysis through the integration of advanced artificial intelligence.

Connected Jetpack

Connected Jetpack: An AI-assisted analytics module for navigating complex data and generating actionable insights!

Lower False Positives in Financial Crimes using LLM/ML and Spatial Analytics

Explore the impact of regulations, tech like Generative AI & ML on AML, cyber, trade surveillance & fraud prevention. Discover solutions for increased accuracy in Financial Crimes..

What will we build together?

Let’s build compelling user experiences to accelerate your business. Our UX & Design teams are ready to help you understand your problem and build the perfect solution.

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