Industry-defining marketplace designed to disrupt the telco industry and increase revenue
Seeking to revolutionize how telcos design and provision mobile device plans, our client envisioned a groundbreaking new product. The product allows carriers to interact with real-time user data, create new plans, analyze plan performance, monitor customer behavior and adapt rapidly to shifting market demands. The client needed support in bringing this pioneering platform to life.
Plan Provisioning Overview
Use Case
Seeking to revolutionize how telcos design and provision mobile device plans, our client envisioned a groundbreaking new product. The product allows carriers to interact with real-time user data, create new plans, analyze plan performance, monitor customer behavior and adapt rapidly to shifting market demands. The client needed support in bringing this pioneering platform to life.
Customer Challenges
The challenges were multi-faceted and included:
- Connected Software Accelerators
- Graph Database
- Artificial Intelligence
Delivered Results
Innovation - The platform has eliminated weeks of back-and-forth with IT to develop, test, and deploy plans. Its flexibility and intuitive GUI empower customers to self-serve, experiment, and adapt in real time while reducing costs, and minimizing churn.
UX/UI/CX - Our UX teams designed and created an intuitive frontend to an incredibly complex backend for telcos to effortlessly interact with and gain deep insight into plan performance and churn risk to inform decisive action. The new platform allows telcos to curate plans in weeks rather than months.
Custom Software Development - Bringing such an innovative idea to life took a full-stack software development approach. Our data and software engineers crafted the highly flexible platform from the ground up, making it easy for telcos to build new plans and better serve their customers.
Expero Solution
Tasked with building an integrated product leveraging multiple, disparate datastreams, Expero’s UX and Design teams set to work defining a useful and usable frontend for all users. Solving a hugely complex problem, our client recognized the potential of our expert teams and asked us to support in building the platform, too.
Review Plan Campaign Details
Customer Retention Dashboard
Fraud Detection and Analysis Overview
Network Quality Monitoring Dashboard
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