CUSTOMER 360
Customer 360 Solution: Focus Areas
Acquire
- Smart Targeting - Prospecting for Customers
- Campaign Management - Targeting New Prospects & Customers
- Segmentation - Demographic Customer Targeting
- Analytics - Acquisition Scoring and Machine Learning (outbound, email, social, etc.)
- Analytics - Prospect Journey Mapping and Machine Learning & Graph
- Social - Graph & Machine Learning for recommendations
Retain
- Single Customer - New | Journey Map
- Churn Avoidance - Identify and intervene with Machine Learning & Graph
- Silent Complaints - Identify & Avoid
- Personalization - Optimize by Customers products & relationships
- Loyalty - Pattern matching and recommendations with Graph & Machine Learning
- Customer Scoring - Influence, Risk, Churn potential, etc.
Grow
- Cross Sell | Upsell - Customize Recommendations
- Best Next Conversation - Specific Case recommendations
- Predict - Customer Needs Journey
- Optimize - Customers Journey with Graph & Machine Learning
- Analytics - "Treasure Map" for "Correlations not seen before"
- Analytics - Analyze spending & investment patterns
Explore our Machine Learning solution!
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Take 2 Steps Forward with our
Customer 360 Solution
Take Me There
GRAPH
TECHNOLOGY
Graph Technology can revolutionize your Customer 360 efforts. Let us show you how we can infuse any system with Graph Visualizations.
► Churn Avoidance/Treasure Mapping
DATA SCIENCE
& ML
Machine Learning is no longer science fiction, but a real technology that can directly impact your business and your customer 360 efforts in real time.
► Customer 360 in Retail
RAPID
PROTOTYPING
Expero can take your ideas from white board to a fully working prototype in 3-5 weeks, and prove funding viability without breaking the bank.
► Expero Customer 360 Demos
Real-Time Customer Journey
show me the art of the possible
WATCH AN EXPERO DEMO
THE ART OF THE POSSIBLE
Expero is partnered with some of the leading data technologists in the world. We solve complex problems that packaged software and canned solutions cannot. We will infuse your current technology wit best of breed Graph and Machine Learning tools and techniques.
COLLABORATIVE CREATIVITY
The Expero process is not accomplished in a vacuum, but instead in a collaborative joint delivery process. Our INSIGHT methodology is Agile-based and designed for maximum output with minimal time. Our end goal is to create business changing applications that are not just visually attractive but drive revenue, cut costs, or increase time to market.
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OUR PARTNERS
Expero is partnered with some of the leading data technologists in the world:
