Customer 360
Solutions

Connect complex customer data to drive revenue, cut costs, and reduce churn

We design and build advanced analytics and visualization solutions which weave together disparate datasets and bring your customers to life in rich detail. Optimizing systems to improve prospecting and solve complex customer problems, we deliver sophisticated, real-time analytics and intuitive UI solutions. Have the next best conversation every time.

Customer 360
The Challenge

Establishing a unified view of customer insights to increase sales and cut costs with disconnected and dispersed data is extremely complex

Petabytes of information are created every day. Amongst this expansive and complex data are critical insights to create highly accurate customer profiles. The problem is pulling it together into easy-to-understand and action views. New technology and smart innovation is helping to connect disparate datasets and empower sales, marketing and service teams to connect the dots between touchpoints, interactions and sentiment.

Key Use Cases

Customer 360 - Campaign Analytics

Campaign Analytics

Customer 360 - Prospect Targeting

Prospect Targeting

Customer 360 - Next Best Conversation

Next Best Conversation

Customer 360 - Churn Avoidance

Churn Avoidance

Customer 360 - Cross-Sell | Upsell

Cross-Sell | Upsell

Customer 360 - KYC - Customer 360

KYC - Customer 360

How we help

High-powered analytics and visualized data

Our expert teams work with you to deploy the perfect blend of technology and innovation to achieve your business goals. Focusing on reducing costs, accelerating time to market, and improving accuracy, we turn data into actionable customer insights to help you acquire, retain, and grow. Whether it's a custom solution or leveraging our out-of-the-box software accelerators, we’ll help you understand your customers more deeply than ever before.

Acquire

Intelligent Prospecting

Reduce customer acquisition costs through increased prediction accuracy leveraging real-time interaction data. Optimize campaigns and target the right customer cohorts to deliver outsized marketing ROI.

Retain

Engage At-Risk Customers Early

Identify patterns with AI and ML to predict churn risk, highlight the best next conversations, and avoid issues before they begin. Build processes and customer journeys that create customer advocates.

Grow

Pinpoint Upsell and Cross-Sell

Accurately segment customers to target optimal revenue potential and prioritize products for upsell and cross-sell opportunities. Unlock customer growth hidden in your historical data.

Our impact
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Our
Customer 360
Partners

Innovating with market-leading partners 

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Outcomes

Curate a 360-degree connected view of your customers

Integrating customer-facing tools and applications and leveraging the latest analytics technology, Expero helps you better understand customer behavior and visualize campaign performance.  Whether you are using SalesForce, Marketo, HubSpot, or any other platform, Expero can help you up your game.

Enhanced sales targeting and marketing accuracy

Enhanced campaign analytics make it easy to identify who to target with which incentive. Utilize AI/ML to see precisely how you influence your pipeline and sales volume.

Reduced customer churn

Recognize and predict characteristics and behaviors indicating churn risk and respond swiftly with targeted precision.

Real-time Cross-Sell and Upsell Recommendations

Leverage AI, ML, and supercharged analytics to make automated, highly accurate recommendations for customers in real-time to drive upsell and cross-sell revenues.

Improved Customer Experiences

Our solution enables you to go above and beyond for customers and build market-leading experiences that turn occasional purchasers into brand advocates. Hyperpersonalization powers more tailored experiences to increase loyalty, and drive revenue growth with next-best conversations and dispute avoidance.

Enhanced sales targeting and marketing accuracy
Features

Engineering and software to accelerate your path to growth

Expero designs and delivers innovative and future-proof Customer 360 solutions that help teams turn prospects into advocates. No matter the complexity, we can craft a bespoke solution or extend what you already have with our pre-built modules and assets to cut costs and accelerate time to market.

Intelligent customer segmentation

Single connected view of your customers

Connect all data streams into a simplified view. Empower sales, marketing, and customer service teams with smart and configurable dashboards to help them find data that’s most relevant to their role.

Intelligent customer segmentation

Build audiences and prospecting lists based on lookalike customer profiles or any number of attributes you find relevant for your business.

Next-generation analytics

AI, ML, and graph tools provide unrivaled insights into your customer data while making customer journey mapping proactively easy. We help you accelerate good outcomes and get in front of the bad.

Seamless and automated workflows

End-to-end visibility of the customer journey highlights processes primed for automation and streamlining.

Customer 360

Exceptional customer experiences as standard

Our Connected Customer 360 software solutions can bolt on to your existing systems to get you closer to your customers, fast. Connect data streams into configurable dashboards and unify your customer view for all your teams across your operation. Improve marketing performance, sales pipeline, and grow your business.

Our Connected solution empowers you to create truly memorable customer experiences, reduce churn and engage a loyal customer base.

Acquire

Identify, and target the right prospects with the right marketing messages and campaigns.

Retain

Deliver effortless experiences that keep customers coming back for more.

Grow

Keeping existing customers happy and finding new customers with ease, grow your brand and improve your margins.

Entity ResolutionEntity Resolution

Entity Resolution

ReportingReporting

Reporting

Work Flow ManagementWork Flow Management

Work Flow Management

Anomaly ManagementAnomaly Management

Anomaly Management

AnalyticsAnalytics

Analytics

Scenario / What IfScenario / What If

Scenario / What If

ER/Data EnrichmentER/Data Enrichment

ER/Data Enrichment

KYC ScreeningKYC Screening

KYC Screening

Case ManagementCase Management

Case Management

AlertsAlerts

Alerts

Data ExplorerData Explorer

Data Explorer

DashboardDashboard

Dashboard

insights gallery

Our thinking

Dive into our world and find out what we have to say about technology, UX, and software development.

The Future of Finance: Navigating the WealthTech Revolution in 2024

Our webinar initiates with a comprehensive overview of the current state of wealth and WealthTech, followed by an in-depth exploration of critical topics aimed at optimizing the efficiency and effectiveness of wealth advisors and self-directed investors, along with the tools at their disposal.

Increasing Revenue In Life Science With Graph & ML

During this webinar, Exact Sciences and Expero will discuss how to revolutionize ‘Know Your Customer’ (KYC) and ‘Dr. 360’ to increase market share and increase profits with TigerGraph and ML.

Customer Satisfaction Scoring Using GraphML

Graph machine learning finds dissatisfied customer cohorts an recommends optimal intervention measures.

Let’s discover the customer insights to propel you forward

Together we can build you a customer engagement and analytics platform to help you grow your revenues and expand your audiences.