CUSTOMER 360

Customer 360 Solution: Focus Areas

Acquire

Smart Targeting - Prospecting for Customers
Campaign Management - Targeting New Prospects & Customers
Segmentation - Demographic Customer Targeting
Analytics - Acquisition Scoring and Machine Learning (outbound, email, social, etc.)
Analytics - Prospect Journey Mapping and Machine Learning & Graph
Social - Graph & Machine Learning for recommendations

Retain

Single Customer - New | Journey Map
Churn Avoidance - Identify and intervene with Machine Learning & Graph
Silent Complaints - Identify & Avoid
Personalization - Optimize by Customers products & relationships
Loyalty - Pattern matching and recommendations with Graph & Machine Learning
Customer Scoring - Influence, Risk, Churn potential, etc.

Grow

Explore our Machine Learning solution!

Cross Sell | Upsell - Customize Recommendations
Best Next Conversation - Specific Case recommendations
Predict - Customer Needs Journey
Optimize - Customers Journey with Graph & Machine Learning
Analytics - "Treasure Map" for "Correlations not seen before"
Analytics - Analyze spending & investment patterns

Take 2 Steps Forward with our
Customer 360 Solution

Take Me There

GRAPH
TECHNOLOGY

Graph Technology can revolutionize your Customer 360 efforts. Let us show you how we can infuse any system with Graph Visualizations.

► Graph for Customer 360

ML &
Data Science

Machine Learning is no longer science fiction, but a real technology that can impact your business and your Customer 360 efforts in real time.

► Customer Analytics Using ML

RAPID
PROTOTYPING

Expero can take your ideas from white board to a fully working prototype in 3-5 weeks, and prove funding viability without breaking the bank.

► Expero Customer 360 Demos

Real-Time Customer Journey

Explore the possibilities and find your solution in our Gallery of visualizations and data models. View our Gallery

THE ART OF THE POSSIBLE

Expero is partnered with some of the leading data technologists in the world. We solve complex problems that packaged software and canned solutions cannot. We will infuse your current technology with best of breed Graph and Machine Learning tools and techniques.

COLLABORATIVE CREATIVITY

The Expero process is not accomplished in a vacuum, but instead in a collaborative joint delivery process. Our INSIGHT methodology is Agile-based and designed for maximum output with minimal time. Our end goal is to create business changing applications that are not just visually attractive but drive revenue, cut costs, and decrease time to market.