On Demand webinar

On Demand Webinar

User-Centered Screeners: Balancing Accessibility and Effectiveness

9/19/24 11:00

CT

Customer 360

Solutions

Connect complex customer data to drive revenue, cut costs, and reduce churn

We design and build advanced analytics and visualization solutions which weave together disparate datasets and bring your customers to life in rich detail. Optimizing systems to improve prospecting and solve complex customer problems, we deliver sophisticated, real-time analytics and intuitive UI solutions. Have the next best conversation every time.

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Customer 360

The Challenge

Establishing a unified view of customer insights to increase sales and cut costs with disconnected and dispersed data is extremely complex

Petabytes of information are created every day. Amongst this expansive and complex data are critical insights to create highly accurate customer profiles. The problem is pulling it together into easy-to-understand and action views. New technology and smart innovation is helping to connect disparate datasets and empower sales, marketing and service teams to connect the dots between touchpoints, interactions and sentiment.

Key Use Cases

Campaign Analytics

Prospect Targeting

Next Best Conversation

Cross-Sell | Upsell

Churn Avoidance

KYC - Customer 360

How we help

High-powered analytics and visualized data

Our expert teams work with you to deploy the perfect blend of technology and innovation to achieve your business goals. Focusing on reducing costs, accelerating time to market, and improving accuracy, we turn data into actionable customer insights to help you acquire, retain, and grow. Whether it's a custom solution or leveraging our out-of-the-box software accelerators, we’ll help you understand your customers more deeply than ever before.

Acquire

Intelligent Prospecting

Reduce customer acquisition costs through increased prediction accuracy leveraging real-time interaction data. Optimize campaigns and target the right customer cohorts to deliver outsized marketing ROI.

Retain

Engage At-Risk Customers Early

Identify patterns with AI and ML to predict churn risk, highlight the best next conversations, and avoid issues before they begin. Build processes and customer journeys that create customer advocates.

Grow

Pinpoint Upsell and Cross-Sell

Accurately segment customers to target optimal revenue potential and prioritize products for upsell and cross-sell opportunities. Unlock customer growth hidden in your historical data.

Explore our work in Customer 360

Learn about our services

Our impact

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Our

Customer 360

Partners

Innovating with market-leading partners

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Outcomes

Curate a 360-degree connected view of your customers

Integrating customer-facing tools and applications and leveraging the latest analytics technology, Expero helps you better understand customer behavior and visualize campaign performance. Whether you are using SalesForce, Marketo, HubSpot, or any other platform, Expero can help you up your game.

Enhanced sales targeting and marketing accuracy

Enhanced sales targeting and marketing accuracy

Enhanced sales targeting and marketing accuracy

Enhanced sales targeting and marketing accuracy

Features

Engineering and software to accelerate your path to growth

Expero designs and delivers innovative and future-proof Customer 360 solutions that help teams turn prospects into advocates. No matter the complexity, we can craft a bespoke solution or extend what you already have with our pre-built modules and assets to cut costs and accelerate time to market.

Single connected view of your customers

Single connected view of your customers

Single connected view of your customers

Single connected view of your customers

Optimal delivery

Flawless execution delivered to order

Whether we leverage our ready-made, modular software or design and deliver a custom solution, our teams will help you create an innovative solution fast.

Customer 360

Exceptional customer experiences as standard

Our Connected Customer 360 software solutions can bolt on to your existing systems to get you closer to your customers, fast. Connect data streams into configurable dashboards and unify your customer view for all your teams across your operation. Improve marketing performance, sales pipeline, and grow your business.

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Our Connected solution empowers you to create truly memorable customer experiences, reduce churn and engage a loyal customer base.

Acquire

Identify, and target the right prospects with the right marketing messages and campaigns.

Retain

Deliver effortless experiences that keep customers coming back for more.

Grow

Keeping existing customers happy and finding new customers with ease, grow your brand and improve your margins.

Featured modules

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insights gallery

Our thinking

Dive into our world and find out what we have to say about technology, UX, and software development.

Explore all insights

User-Centered Screeners: Balancing Accessibility and Effectiveness

Discover how outdated screeners are hindering investment decisions. Learn about the essential features and accessibility standards needed for a modern, effective screener. Explore Expero's innovative approach and partnership with Morningstar.

Customer 360 Using Graph + ML

Learn how Graph & Machine Learning Technology will increase customer loyalty, identify and resolve customer issues and provide strategic up-selling capabilities. Expero will demonstrate how visualizing customer journeys can provide your users with meaningful interactions and increase overall customer satisfaction. Join us to learn how to maximize resources with Graph and finally get an all encompassing view of your customer.

C360 for Retail

Explore various graph algorithms and community detection styles in this retail use case demonstration for Graph Technology and Customer 360.

Customer 360 Using Graph & ML

Use Graph Technology and Machine Learning to finally get a usable all encompassing view of your customers to stop churn and drive revenue.

Explore All Insights

Let’s discover the customer insights to propel you forward

Together we can build you a customer engagement and analytics platform to help you grow your revenues and expand your audiences.

Schedule a Demo