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User Research
Research-Driven Experiences
Expero uses a research-driven user experience approach to product design by utilizing 6 user research steps —problem definition; user goals; design solutions & test; iterate and refine solution; review and finalize; and deliver — we are enabled to quickly deliver custom software solutions to our clients.
Define the Problem
Identify major gaps or inefficiencies in current process, goal setting, and domain knowledge transfer
Zero in on User Goals
Persona workshops, user interviews, mental modeling, and ideation sessions
Design Solutions & Test
Story map results of ideation sessions, wireframes, user test scripts, user test scores, findings, & recommendations
Iterate/Refine Solution
Design wireframing and prototyping, user tests & findings outlining viability and recommended refinements
Review and Finalize
High-fidelity user interface concepts and supporting documentation
Deliver
Provide new design
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