Healthcare payers and providers have increased pressure from recent world health events to keep, retain, grow, and provide the best care for members. Because the member is the heart of the healthcare industry, the complexity of today's systems can create a vast maze of data and dependencies for related patient data like claims, billing, medical outcomes, customer journey, and satisfaction. The lack of real time visibility for executives and management is creating a spiral of related issues like decreased member satisfaction, rise in care costs, increased churn & claims, confusion and mis-coding, lack of positive outcomes, bottom line cost, and revenue issues.

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