Iconixx

Modernizing a Legacy Java Application
"With Expero's help, we were able to identify must-have requirements and implement an iterative user-centered design process for the long term."
Brian Thompson
VP Product

Challenges

user audience

Business case

approach

project details

outcome

services

Modernize a legacy Java application and create more intuitive experience for finance experts creating, planning and managing variable pay. 

  • Human Resource Operations
  • Finance Management
  • Vice President of Sales
  • Sales Representatives
  • Internal Subject Matter Experts / Field Engineers
  • User Research 
  • User Experience Design
  • Front-end User Interface Templates (e.g., HTML, CSS, Javascript)
  • 18 months total (3 Releases - 3 Months to 1st release)
  • 5-person team
  • Agile UX process
  • Iconixx users are ecstatic about the new user experience!
  • When users saw early wireframes and prototypes their reaction was "Iconixx - you get it!"
  • The UX design and user research work done by Expero continues to inform product requirements and roadmaps.

Iconixx legacy code base and user experience once cutting edge had become dated. They were concerned that the dated look and lack of mobile options could make them vulnerable.

A UX AS POWERFUL AS THE ICONIXX ENGINE

* Sales compensation plans can be quite complex with rules, data relationships and formulas that all need to be modeled. Typically requiring assistance from field engineers to create theses complex models.

* As part of moving to the cloud, we created a new user experience that put the power of the Iconixx engine in the hands of domain expert users while simplifying complex data modeling and rule building tasks

* In order to ensure user adoption, the new UX was driven by user input and feedback. Lean user testing methods were used to engage with users throughout the project.

AN ECSTATIC CUSTOMER & HAPPY USERS

Iconixx and their customers have been ecstatic with the results. When users saw early wireframes and prototypes their reaction was "Iconixx - you get it!" The UX design and user research work done by Expero continues to inform product requirements and roadmaps.

CALLOUT

User research and design done by Expero continues to inform product strategy, requirements and roadmaps.

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