Iconixx legacy code base and user experience once cutting edge had become dated. They were concerned that the dated look and lack of mobile options could make them vulnerable.
A UX AS POWERFUL AS THE ICONIXX ENGINE
* Sales compensation plans can be quite complex with rules, data relationships and formulas that all need to be modeled. Typically requiring assistance from field engineers to create theses complex models.
* As part of moving to the cloud, we created a new user experience that put the power of the Iconixx engine in the hands of domain expert users while simplifying complex data modeling and rule building tasks
* In order to ensure user adoption, the new UX was driven by user input and feedback. Lean user testing methods were used to engage with users throughout the project.
AN ECSTATIC CUSTOMER & HAPPY USERS
Iconixx and their customers have been ecstatic with the results. When users saw early wireframes and prototypes their reaction was "Iconixx - you get it!" The UX design and user research work done by Expero continues to inform product requirements and roadmaps.
User research and design done by Expero continues to inform product strategy, requirements and roadmaps.