Training > Designing Complex Applications & Websites

Audience: Interaction Designers, UI Developers, Product Managers, Information Architects, Visual Designers, Usability Specialists, Executive Management with oversight responsibility.
Note: This course assumes familiarity with basic UCD (User-Centered Design) process, user interface design or usability principles. No knowledge or experience with complex applications or websites is required.

Description: Applications and websites that require users to sift through and act on rich sets of data to accomplish their tasks pose special user interface challenges. Examples of these user experiences are everywhere: call centers, compensation management, process mapping, pricing, supply chain, web analytics, B2B marketplaces and more. Creating user experiences for end-users who engage in complex problem-solving calls for an approach that’s different from traditional user-centered design (UCD) methods.

Length: 2 days

Course highlights: Introduction to complex applications and websites Unique user audience User goals and tasks Common problems with a UCD and product definition approach Why use cases don’t work Comprehending and deconstructing the problem Complex interaction patterns Vital role of content and terminology Visual designs that enhance complex information display Prototyping and user testing Common problems in designing complex user experiences Interaction metaphors you can use Traditional specifications don’t work - new methods for communicating design concepts Reviews of examples contributed by attendees during class Interactive exercises Q&A